Responsible Play
Your wellbeing matters to us
We may request proof of age at any time.
Our Commitment
At MagicComp, we want you to enjoy our competitions responsibly. While entering competitions should be fun and exciting, we recognise that for some people it can become a problem. We are committed to promoting responsible play and providing support to those who need it.
Play Responsibly
We encourage all our customers to follow these guidelines:
- Set a budget: Only spend what you can afford to lose. Never use money needed for essentials like rent, bills, or food.
- Set time limits: Don't let competition entries take over your leisure time.
- Don't chase losses: If you're buying more tickets to "make up" for previous entries, it's time to take a break.
- Keep it fun: Competitions should be entertainment, not a way to make money or solve financial problems.
- Take breaks: Regular breaks help you stay in control.
Warning Signs
You may have a problem if you:
- Spend more money on competitions than you can afford
- Borrow money or sell possessions to fund entries
- Neglect work, family, or other responsibilities
- Feel anxious, irritable, or depressed about your spending
- Lie to others about how much you spend
- Enter competitions to escape problems or relieve negative feelings
- Find it difficult to stop or reduce your spending
Tools We Provide
MagicComp offers several tools to help you stay in control:
Self-Exclusion
Take a break from our platform for a set period (24 hours, 7 days, 30 days, or 6 months). During this time, you won't be able to enter any competitions.
Contact support@magiccomp.com to activate self-exclusion.
Deposit Limits
Set daily, weekly, or monthly spending limits on your account. Once reached, you won't be able to make further purchases until the limit resets.
Manage limits in your account settings or contact support.
Activity History
Review your complete entry history and spending in your account. Understanding your patterns can help you stay in control.
Account Closure
You can close your account permanently at any time. Any remaining site credits will be forfeited.
Contact support@magiccomp.com to close your account.
Getting Help
If you're concerned about your play habits, these organisations can provide free, confidential support:
National Gambling Helpline
24/7 confidential support
0808 8020 133
Free call, 24 hours a day
Protecting Minors
We take the protection of minors seriously:
- All customers must be 18+ to register and enter competitions
- We verify age during registration and may request additional proof
- Marketing is never targeted at under-18s
- We recommend using parental control software if minors have access to your devices
Recommended parental control tools:
Contact Us
If you need any assistance with responsible play tools or have concerns:
- Email: support@magiccomp.com
- Phone: 0800 123 4567
Our support team is trained to assist with responsible play enquiries and will treat all communications confidentially.